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Shoptalk Spring

Retail’s New Golden Age

Creative Director
Creative DirectionBrand StrategyTheme DevelopmentExperientialWayfinding
Overview

Shoptalk Spring brings together more than 10,000 leaders across retail, technology and consumer brands, giving attendees access to new ideas, partnerships and industry connections while giving participating brands a powerful platform for visibility and engagement. The opportunity was to create an experience that could guide attendees through content, discovery and connection, while providing brands with flexible opportunities to activate within a cohesive Shoptalk environment.

The Shoptalk Spring 2025 mainstage before doors: eight-foot illuminated letters spelling SHOPTALK, a mirror ball set into the O, and two attendees silhouetted in the center aisle
01

Discover

Shoptalk Spring is one of the industry’s major gathering points, bringing together retailers, brands, technology companies, investors and media to explore what’s next in commerce.

The event operates as both a content platform and a marketplace for ideas, partnerships and brand visibility, with thousands of attendees moving between stages, meetings, activations and networking environments over the course of the show.

Industry platform

A meeting point for the people, companies and ideas shaping retail.

Multi-brand ecosystem

A host environment designed to support hundreds of participating brands.

Experience at scale

A connected system spanning content, networking, navigation and digital tools.

10,000+
Attendees
850+
Sponsors
230+
Speakers
50,000+
Meetings booked

Post-show survey: 96% said attending was important to their company role, and 86% rated the overall experience good or excellent.

Speakers from leading brands including

  • Sephora
  • Nordstrom
  • Coach
  • Fendi
  • Ulta Beauty
  • Gap Inc.
  • Levi Strauss & Co.
  • Skims
  • Warby Parker
  • SSENSE
  • Reformation
  • thredUP
  • SHEIN
  • Primark
  • Claire's
  • Foot Locker
  • DSW
  • Zappos
  • Lowe's
  • CVS Health
  • Staples
  • Tractor Supply
  • Wayfair
  • L'Oréal
  • Taco Bell
  • Stanley
  • Uber
  • Pinterest
  • eBay
  • Reddit

Brands activating at Shoptalk

  • Adobe
  • Adyen
  • Algolia
  • Amazon Freight
  • Amazon Shipping
  • AppLovin
  • Attentive
  • Bazaarvoice
  • Bloomreach
  • Buy with Prime
  • CommerceIQ
  • commercetools
  • Constructor
  • Coveo
  • Disco
  • DoorDash
  • Epsilon
  • ESW
  • fabric
  • Fetch
  • Global-e
  • Google
  • Instacart
  • J.P. Morgan
  • Klaviyo
  • Manhattan Associates
  • Mastercard
  • Meta
  • Postscript
  • Rebuy
  • Salesforce
  • Shopify
  • Synchrony
  • TikTok
  • Zip
02

Define

The Brand platform

Retail’s New Golden Age

The creative direction was built around the idea of Retail’s New Golden Age, an optimistic expression of an industry being reshaped by technology, new business models and changing consumer expectations.

Gold became both a literal and conceptual device across the experience. It created a distinctive visual signature while allowing the system to move between premium, energetic and highly functional applications.

Color

Ground Substrate

Two yellows, not one. The deeper value is the full-bleed ground; the lighter one is laid over it inside a clip, and the sunburst is the ground showing back through.

Ink Type

Flat black, no rich build. Every line of type on the board prints from the black plate alone.

Mosaic Border

The tile bands top and bottom. A gold to bronze ramp, randomized per tile, which is what keeps the metallics from reading as one flat gold.

Paper
#FCF8BC
C 2M 0 Y 33K 0
The field every sign sits on
Sunburst
#FCF195
C 1M 2 Y 52K 0
Rays behind the headline
Ink
#231F20
C 0M 0 Y 0K 100
Headline, detail copy, keylines
Gold
#FBDA42
C 5M 16 Y 78K 0
Brightest tiles, keyline rules
Amber
#E4B422
C 9M 30 Y 83K 0
The mid value the ramp sits around
Copper
#A55925
C 25M 59 Y 100K 10
Warm darks in the tile field

Typography

Mendl Sans Dusk XBold Display
Retail’s New Golden Age
Mendl Sans Dusk XBold Headlines and key detail
First Timers Program
Gotham Black Single-line emphasis
First Timers Program
Gotham Bold Detail copy
First Timers Program
03

Develop

Attendee journey

Designing the attendee journey

One system from the moment someone walked in to the moment they found the right table.

Arrive
Orient
Discover
Learn
Connect

Physical experience

EntranceWayfindingShow floorMainstageMeetup + lounges

Digital experience

App onboardingMap + searchExhibitorsAgenda + sessionsMeeting scheduler
Digital experience

The same system, carried onto a screen

The show ran on a white-label app, so the shipped digital work was the skin and the icon set rather than the product. This is what the rest of it wanted to be: the six stage colors doing the wayfinding, the Attendee Hub icons grouped by the same five journey steps, and the printed Meetup table card picked up on the phone it already tells you to open.

App home screen: the mainstage photograph under a gold mosaic band, the theme set in a gold gradient, and a card showing the next meeting against the printed Meetup table card
Home, banded in the signage mosaic
App agenda screen: day tabs across the top and session cards headed in each stage color, carrying the real Shoptalk Spring 2025 program
The agenda, color-coded by stage
App home screen scrolled to the stage rail, the speaker cards and the show-in-numbers strip
Six stages, and the numbers behind them
App more screen: the attendee journey stepper above the Attendee Hub icons, grouped under Arrive, Orient, Discover, Learn and Connect
The hub, grouped by the journey
Physical environment

One system across the hall

The printed Shoptalk Spring 2025 show map: Level 2 at left with the four stages and the sponsor meeting rooms, Level 1 at right with the exhibit hall, food court, The Store, The New Market and Meetup, drawn on a yellow sunburst ground between two mosaic bands
The printed show map, the same one attendees carried
An attendee at the badge desk holding the Shoptalk Spring 2025 printed guide open, the Level 2 stage plan on the left panel and the Level 1 exhibit hall on the right, mosaic tile bands running along the top and bottom edges Opened at the badge desk, Level 1 and Level 2 side by side

A show that fits in a pocket

Ten thousand attendees, three days and two levels of programming, distilled into six panels. Each one had a distinct role: introducing the show theme and helping attendees navigate.

A hanging overhead directional sign in the convention center: mosaic tile blocks at both ends, a pale yellow sunburst ground, and three black arrows pointing up to Speaker Lounge, Press & Podcast Lounge and L2 Sponsor Meeting Rooms Overhead directional, hung on the route to Level 2

Wayfinding and signage

One system guided attendees across the hall, from overhead directionals to Meetup table cards. Color established location at a glance, while clear numbering helped keep 50,000 meetings moving efficiently.

04

Deliver

The set

Mainstage Built environment

The wordmark built as architecture: freestanding letterforms taller than the people walking past them, with a mirrored sphere set into the O and the gradient running from white through gold across every face.

The Shoptalk mainstage set: the wordmark built at architectural scale in gold, with a mirrored disco ball forming the O, beams of light overhead and two figures walking the center aisle
The full set, with the O built as a mirrored sphere
Mainstage, Mandalay Bay South Convention Center Mainstage, Mandalay Bay South Convention Center

The mainstage

The Shoptalk letterforms at architectural scale, lit as gradients running from white through gold, with the repeated wordmark banding the wall beneath them. The set had to read from the back of a room seating thousands and still hold up in a close crop, because most of what leaves a show leaves it as a photograph.

Two speakers standing on the Shoptalk mainstage, dwarfed by the illuminated P and T of the wordmark behind them
The letterforms at human scale
A low raking view along the gold Shoptalk letterforms, showing their built depth, with the mirrored sphere set into the O
Built with real depth, not printed flat

On the main stage

Michelle Gass in a denim suit in conversation on the Shoptalk main stage, the gold SHOPTALK wordmark repeating across the black back wall behind her
Michelle Gass, CEO of Levi Strauss & Co., on the Shoptalk Main Stage
Clara Shih speaking with a microphone on the Shoptalk main stage, the gold sphere glowing above the black back wall
Clara Shih, Vice President and Head of Business AI at Meta, on the Shoptalk Main Stage
The entrance arch The entrance arch

Entrance and show environments

The transformation from convention center lobby into Shoptalk. A neon arch reading THE GOLD STANDARD over the threshold, the wordmark glowing behind it, and the O built as a mirrored sphere. Past it sat the swag store, the two impact lounges and the food markets, each one an anchor point people could navigate by.

Sponsor activation on the exhibition floor Sponsor activation on the exhibition floor

Brand activations

Sponsor environments were designed to feel like part of the show, not additions to it. Lounges and branded spaces became useful destinations and visual landmarks, giving partners visibility while preserving a cohesive experience across 850 sponsors.

The White and Gold Party, Shoptalk Beach The White and Gold Party, Shoptalk Beach

Entertainment

Shoptalk closes on a party, and a party is a design surface like everything else. The White and Gold Party took over Shoptalk Beach with Lil Jon headlining, and the dress code did most of the work. The crowd turned up in white and gold, which made the audience itself the last expression of the theme. The Mandalay Bay tower behind the stage was already lit in vertical gold, so the venue finished the set.

Shoptalk Spring 2025 mainstage: a panel seated in front of the gold mirrored sphere and an illuminated letterform